Legal notice

Distributor: Pond World Co., Ltd.

Representative: Kohei Ikeda

Location: Enter the address: 216-0006 Japan Kanagawa Kawasaki city Miyamaeku Miyamaedaira 1-7-3 Tanabebiru 401

Phone number: 090-5064-6839

Email address: kopen.kohike@gmail.com

Sales price: Please refer to each product page.

Required fees other than the price of the product: please see shipping charges at time of purchase.

 

Payment method and time of payment 

 

Credit card: At the time of billing by your credit card company

Google Pay/Apple Pay/Amazon Pay/PayPal: When billed by the credit card company registered in your account.

Delivery time: Within 10-20 business days from the date of order, excluding weekends and holidays.

Method of delivery: Delivery to your home

About returns, defective products and cancellations 

If you wish to return or exchange an item, please contact us beforehand by email or phone.

We do not accept returns or exchanges in the following cases

If the item has been used for more than one time, please contact us.

Products that have been used even once.

Products that have been used once - Made-to-order products (custom-made products) - Limited edition products (special limited edition products with a particularly short sales period) - Products that have been damaged or defaced due to customer negligence (including packaging and accessories)

Sale items ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)

Other items that clearly show signs of use (e.g., perfume or tobacco smell, cosmetics on the item, stains or pain on the item, etc.)

In addition, please note that we do not accept returns of items that are different from the image, do not fit, etc. for the convenience of the customer.

Cancellation for customer's convenience is not allowed.

Return period: 14 days