Refund policy

【 Return Policy (Anime Gear Otaku Vault)】
**14-Day Return Window**
You may request a return within 14 days of receiving your item.
*Pre-order items are not eligible for this 14-day policy.*

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【Eligibility】
Item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.

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 【Non-Returnable Items】
Please note that we cannot accept defective products that meet the following criteria:
- Products that have passed the specified return period since delivery.
- Used products.
- Except for defective products, if the orderer and the delivery address are different
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal-care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

If you’re unsure whether your item qualifies, please reach out before returning.

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【Return Procedure】
1: Please email us the following information within the specified return period:
- Name
- Home address
- Email address
- Product name and number
- Defective part (please provide a photo of the damage)
- Order number (listed in your order confirmation email)
2: After receiving this email, we will contact you regarding the refund procedure.